During my attachment in March last year, I had an earful from my boss as I had caused a client to be displeased. As an Events Assistant, my job scope includes assisting my boss in planning and organising the catering for events. I remember vividly that it was during the last few weeks of my attachment, when my boss had asked me to liaise with a caterer for the catering of an event. Additionally, it was an important event as it was organised by one of our regular clients.
Following the request, I called the caterer and asked for their suggested menu list. As usual, I merely stated that the food catered should be halal certified to cater to the Muslims. After receiving the list and the quotation, I presented the information to my boss. Several days later, I received a call from an angry client who claimed that I was doing a poor job with the catering. He reprimanded me as I missed a crucial criterion, which was that the food catered have to be indicated with a healthier choice symbol. This eventually caused a slight friction between the client and my boss.
After the call, I felt embarrassed of my mistake whenever I had to face the client during meetings. As I reflected on this incident, there could only be two possible causes: my boss had forgotten to inform me of the crucial criterion or I had misheard the instruction given by my boss. I also learnt that it is important to ensure all requirements given by the client, including the minute details, had to be taken down to ensure a smooth event planning.
Dear readers, how would you have reacted? Would you feel wronged if you were put into my shoes?
Commented on:
Afifah
Shu Ling
Zakiyah
Dear readers, how would you have reacted? Would you feel wronged if you were put into my shoes?
Commented on:
Afifah
Shu Ling
Zakiyah
