Interpersonal Communication Issue

During my attachment in March last year, I had an earful from my boss as I had caused a client to be displeased. As an Events Assistant, my job scope includes assisting my boss in planning and organising the catering for events. I remember vividly that it was during the last few weeks of my attachment, when my boss had asked me to liaise with a caterer for the catering of an event. Additionally, it was an important event as it was organised by one of our regular clients. 

Following the request, I called the caterer and asked for their suggested menu list. As usual, I merely stated that the food catered should be halal certified to cater to the Muslims. After receiving the list and the quotation, I presented the information to my boss. Several days later, I received a call from an angry client who claimed that I was doing a poor job with the catering. He reprimanded me as I missed a crucial criterion, which was that the food catered have to be indicated with a healthier choice symbol. This eventually caused a slight friction between the client and my boss. 

After the call, I felt embarrassed of my mistake whenever I had to face the client during meetings. As I reflected on this incident, there could only be two possible causes: my boss had forgotten to inform me of the crucial criterion or I had misheard the instruction given by my boss. I also learnt that it is important to ensure all requirements given by the client, including the minute details, had to be taken down to ensure a smooth event planning. 

Dear readers, how would you have reacted? Would you feel wronged if you were put into my shoes? 


Commented on:
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Shu Ling
Zakiyah

Formal email of self introduction

To: Professor Blackstone

From: Siti Nadiah Senin

Date: January 21, 2019
Subject: Self Introduction 

Dear Professor Blackstone

I am writing you this email with the intent of introducing myself. My name is Siti Nadiah Binte Senin, a year two undergraduate in the hospitality business programme at Singapore Institute of Technology (SIT). Prior to joining SIT, I graduated from Temasek Polytechnic (TP) with a diploma in aviation management and services. During my final year in TP, I had an internship experience with Changi Airports International in their Airport Operations department. 

Upon graduation, I took a gap year, during where I immersed myself in several voluntary works. These include leading a group for humanitarian trips to Jordan and Aceh. I also organised talks and camps for youths between the ages of 10 and 25. Last year, I had another internship experience with AUX Media as an events assistant as part of my industry attachment. 

Over the years, I realised that communicating with strangers makes me feel anxious and less confident. I tend to stumble over my words and avoid making eye contact throughout the conversation. On the other hand, I am a good listener for my friends as they are able to share with me about anything. Most of the time, I am able to understand the message that they are trying to convey and give appropriate responses. 

By the end of this module, I hope to master more communication or workplace skills which can assist me during my upcoming internship. With more guidance and practice each week, I also hope to overcome my shortcomings and become a more confident individual during my conversations with others. 

I look forward to attending your class for the upcoming weeks. 

Thank you. 

Best regards

Siti Nadiah Senin 




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Edited as of 19 February 2019

Commented on:
Zakiyah
Afifah 
Carolyn

Welcome

Good day everyone, welcome to my blog. 

In this space, I will be sharing different content regarding my Career and Professional Development II classes. I hope to bring everyone along my journey. I look forward to exchanging positive criticism and feedback in the comment section. 

Have a good day ahead. 

Regards, 

Nadiah